WISPWEAVE · SUPPORT
需要一点光？
Need a little light?
遇到问题、发现错误，或只是想告诉我们你最喜欢哪一关，都欢迎来信。
Found a problem, spotted a bug, or just want to tell us your favorite level? We would love to hear from you.
联系支持
Contact support
请发送邮件至 support@wispweave.app。附上设备型号、系统版本、问题描述和截图（如有），能帮助我们更快定位问题。
Email support@wispweave.app. Include your device model, OS version, a description, and screenshots if possible so we can help faster.
重置进度
Reset progress
打开游戏 → 右下角“设置” → “重置进度”。这会清除关卡、星级和最佳步数，但保留声音与触感设置。此操作无法撤销。
Open the game → “Settings” → “Reset progress.” This clears levels, stars, and best moves while keeping sound and haptics preferences. It cannot be undone.
隐私问题
Privacy questions
Wispweave 不收集数据，也不维护服务器副本。删除 App 会删除本机的全部游戏数据。更多信息请阅读 隐私政策。
Wispweave collects no data and keeps no server copy. Deleting the app removes all local game data. Read the Privacy Policy for details.
系统要求
System requirements
iPhone 或 iPad，iOS / iPadOS 17 或更高版本。游戏完全离线，无需账号。
iPhone or iPad with iOS / iPadOS 17 or later. The game is fully offline and requires no account.
常见问题FAQ
也许答案就在这里
The answer may be here
游戏是免费的吗？Is the game free?
是的。Wispweave 计划免费提供，没有广告、没有内购、没有订阅。
Yes. Wispweave is planned to be free, with no ads, in-app purchases, or subscriptions.
需要联网吗？Does it need internet?
不需要。全部 30 个关卡都可以离线游玩；下载和更新由 App Store 处理。
No. All 30 levels play offline. Downloads and updates are handled by the App Store.
会收集我的数据吗？Does it collect my data?
不会。游戏没有账号、分析 SDK、广告或追踪工具，只在本机保存关卡进度和偏好。
No. There is no account, analytics SDK, advertising, or tracking. Only progress and preferences are stored on your device.
支持哪些语言和设备？Which languages and devices are supported?
支持简体中文与英文，需要 iOS / iPadOS 17 或更高版本，iPhone 与 iPad 均可游玩。
Simplified Chinese and English on iOS / iPadOS 17 or later, for iPhone and iPad.
换设备后进度会同步吗？Does progress sync across devices?
不会。进度仅保存在本机，没有云端同步。更换设备或卸载 App 后，进度可能无法恢复。
No. Progress is local only and there is no cloud sync. It may not be recoverable after changing devices or uninstalling.
可以关闭声音或触感吗？Can I turn off sound or haptics?
可以。在游戏内暂停菜单或“设置”中随时关闭声音和触感。
Yes. Turn them off anytime from the in-game pause menu or Settings.
支持无障碍功能吗？Is it accessible?
支持 VoiceOver 棋盘操作、减少动态效果、较长的阅读时间和可关闭的触感/声音反馈；界面以深色为主。
The board supports VoiceOver actions, Reduce Motion is respected, and sound/haptics can be disabled. The interface is dark by default.
遇到问题怎么反馈？How do I report a problem?
请发送邮件至 support@wispweave.app，并附上设备型号、系统版本、问题描述和截图（如有）。
Email support@wispweave.app with your device model, OS version, a description, and screenshots if possible.